Frequently Asked Questions
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How do I access my courses? Tags: access, support A01 +
After checkout, you’ll see a confirmation modal and get immediate access in your account area. Use the same email to log in. If you don’t see access within 5 minutes, check your spam folder and then contact support with your order email.
What is the refund policy? Tags: refunds, support R14 +
If a course isn’t what you expected, request a refund within 14 days, provided less than 20% is completed. Refunds are processed back to the original payment method after review (usually 3–7 business days depending on your bank).
Do you provide certificates? Tags: certification, format C07 +
Yes. Complete all modules and pass a short quiz to download a certificate. If you’re re-taking the quiz, your best score is saved and the certificate is generated with your account name.
What formats are available? Tags: format, access F03 +
Video, text-based walkthroughs, and occasional live workshops. All content is high-contrast and image-free. Each module also includes a downloadable checklist to follow while working on your bike.
How do I contact support, and what are the hours? Tags: support, access S12 +
Support is available Monday–Friday, 9:00–18:00 (local time). Email replies typically arrive within 1 business day. For urgent access issues, include your purchase email and the course name to speed things up.
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Phone
+1 (415) 559-0173